Our Policies

Privacy Policy

CTS will not sell, or share, any information gathered from customer's orders.

You may remove your email address from our directory by either contacting CTS directly or at the bottom of our weekly announcement.

Payment Methods

CTS's secure shopping cart accepts the following payment methods:
CREDIT CARDS:
VISA, MASTER CARD, DISCOVER and AMERICAN EXPRESS

OTHER PAYMENT METHODS:
PayPal .... ctswh@classictoysoldiers.com

PAYMENTS by CHECK and MONEY ORDER:
If you do not wish to process your order online you may still use our SECURE SHOPPING CART. Rather than processing your order online, you will find at the bottom of our order form:
Printable Order Form (Postal Mail/Fax) 
You may then send your payment by US Mail:

Classic Toy Soldiers, Inc.
15148 Mohawk Circle
Leawood, KS   66224-3830

cts@classictoysoldiers.com

or FAX:

(913) 451-2946.....(Please note this number is 1 hours behind EST.)

Payments by  check may be held 21 days.
Payments by Money Order will be shipped the next day.

Overseas orders must be made in American $ and drawn on a US Bank, otherwise there will be a $25.00 charge

New Shipping Policy on Hard Foam Products:

 Shipping Hard Foam Diorama buildings and terran pieces. Since our shipping costs are only an estimate if the shipping to you is higher than our stated amount we will bill your credit card for the difference. We are sorry for the inconvenience but the shipping cost on these large pieces has become increasing more expensive to ship and we can no-longer keep absorbing the higher cost.

Returns

1. CTS must be notified in advance of a return, either by phone, fax or email.
2. All returns must be received by our warehouse within 14 days of delivery. The return should be ship to:      
   Classic Toy Soldiers, Inc   53 Manning Road   Enfield,  CT 06082
3. A copy of the receipt and the reason for the return must be included.
4. There will be a minimum restocking fee of 20% for the return of any CTS playset.
5. It is the responsibility of the customer that all returned merchandise be received by CTS in the same  condition in which it was shipped.
6. A 20% to 50% restocking fee may be charged.
7. Items damaged in shipment to the customer MUST have its original shipping carton, contents and packing material so that a UPS claim can be filed. Without all the above, no claim can be filed and CTS will not be held lieable for the loss.
8. CTS does not refund shipping.
9. No credits will be applied, or refund checks issued, until the item has been received by CTS.
10. CTS does not accept returns on discounted or discontinued items.

General Policies

Sales, Discounts, Coupons and Specials can not be combined.
Information, product contents, pricing, and shipping charges subject to change without notice.
Orders shipped via UPS Ground within 24 hours in most cases.